Order Management — All Sub-features
"Orders" covers the following five sub-features. Click any card to enter the detailed tutorial: from daily order processing, viewing orders by product, ordering on behalf, modifying orders, to centralizing customer messages — everything is here.
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Orders
Core order management — update status, batch print waybills, export reports
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Orders by Product
Group orders by product — useful for reconciliation and best-seller tracking
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Order on Behalf
Place orders for phone/WhatsApp/walk-in customers via the POS interface
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Edit Order Items
Adjust items in an existing order — add, remove or change variants
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Order Messages
Centralised view of all customer messages — reply without digging through orders
Recommended Reading OrderNew stores should start with "View Orders" to learn the daily order processing flow, then refer to "Order Messages" to ensure customer replies within 24 hours. "Order on Behalf" and "Modify Product Orders" are advanced features — return to them as needed.