Entering the Page
From the left main menu, click "Orders", then "View Orders". The page header reads: Orders.
Top-bar Buttons
SF Bulk
Dropdown menu containing "Create Logistics Order" and "Print Logistics Order"
Bulk Actions
Dropdown menu containing "Print one-per-page / four-per-page / quarter-page-one" and "Bulk Delete"
Export
Opens the export dialog to export an order report (CSV); during download it shows "Downloading report..."
Merge Orders
Enter merge mode to combine multiple orders from the same customer into one
Refresh
Reload the order list
Reset Filters
Clear all filters and search criteria
Export LimitsYou can only export once every 3 minutes; if there's too much data, the system auto-splits into multiple files of 500 records each.
Order Status Tabs
| Tab | Scope |
|---|---|
| All | Lists all orders |
| Pending Confirmation | Order status is still pending confirmation |
| Unshipped | Shipping status is still pending shipment |
| Unpaid | Order status is pending and payment status is unpaid |
| POS | POS orders (POS must be enabled) |
Search and Filter
In the middle of the page, above the table, there's a search field with the placeholder "Search by order number, customer name, email, or contact". You can choose to search by "Order Number" or "Customer Info". If "Order Date Range Search" is enabled, you can also pick a date range.
Find Orders Dialog
Order Status
Pending Confirmation / Confirmed / Completed / Cancelled
Payment Status
Unpaid / Paid / Paid within 15 minutes / Expired / Partially completed
Shipping Status
Pending Shipment / Preparing to Ship / Shipped / In Preparation
Filter by Amount
Set amount conditions (≥ / ≤ / =)
Specific Member
Pick orders from specific members; up to 10 members
Order Table Columns
Product Image
Shows the main product thumbnail in the order; if multiple products, only the first is shown
Order Details
Shows order number, buyer, contact phone, and submission date
Total
Total order amount (includes shipping and surcharges)
Order Status
Pending Confirmation / Confirmed / Completed / Cancelled
Shipping Progress
Pending Shipment / Preparing to Ship / Shipped / In Preparation
Payment Status
Unpaid / Paid / Paid within 15 minutes / Expired / Partially completed
Actions
Available action buttons; see the next section for details
Action Column Buttons
Order Details
Enter the order detail page to adjust each item
Edit Order
Modify products, quantities, and prices in the order (requires the "Modify Product Orders" subscription)
Split Order
Split a single order into multiple separate orders
Copy Order Link
Copies the buyer-facing order link to the clipboard so you can share it with the customer
Update Status
One-click update to mark the order as "Fully Completed"
Cancel Order
Sets the order status to Cancelled; this action is irreversible — please confirm first
Payment Proof
If the customer has uploaded payment proof, click to view it enlarged
Create Logistics Order
Create an SF Express / ZTO / ShipAny logistics order
Print Logistics Order
Print the corresponding logistics order
Order Link Sharing NoticeIf a customer hasn't received the order email, use the "Copy Order Link" button to send the URL directly to them; however, anyone holding the link can view the order and its messages — share with care.
Customer-side Display (Orders)
- Order Confirmation Email：After submitting an order, customers receive a confirmation email with an order link. Clicking it lets them view the latest status, payment status, shipping progress, and product details on the buyer page.
- Real-time Status Sync：Once you update "Payment Status" or "Shipping Progress" on the order detail page, the customer's order page instantly reflects the new status (e.g., "Paid", "Shipped").
- Payment Proof Marker：Orders with uploaded payment proof show "Payment Proof Uploaded" with a check mark on the buyer page.
- Notifications Stop on Cancellation：Once you cancel an order, the customer's order page shows "Cancelled" and notifications stop.
Still have questions? Contact us directly via WhatsApp 39745020If merchants have any questions while building their online store, feel free to contact SHOPAGE's professional website consultants anytime. We are happy to help. Thank you!