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Billing & Top-up

Billing & Top-up

~6 min read1 articles

Manage subscription plans, renewals, point top-up, referrals

Entering the Page

From the left sidebar menu, select Subscription / Top-up. Once inside, the top displays: Subscription / Top-up. The page also shows the current plan, plan end date, next payment date, and SHOPAGE points balance; trial-plan shop owners will additionally see a N Days Remaining in Trial indicator.

Top Tabs

Subscription Plans
Compare, subscribe to, and upgrade plans
Renewal Offers
Exclusive offers for renewing in advance
Top-up
Top up your shop's SHOPAGE points
Referral Code
Shop owner's referral code and referral reward records

Plan Types

PlanDescription
Basic PlanBasic system package, no transaction commission, full HTTPS encryption, multi-currency support, suitable for new online shops
Advanced PlanBasic package + custom domain + website interface editing + SEO optimization + most basic features and coupons
Pro PlanComprehensive website package + additional professional features + priority customer support + unlimited bandwidth and product count
Premium PlanHighest-tier plan with the most complete features
Shopay / Domain / Special PlanDesigned for Hong Kong Shopay payments / domain-only purchases / special clients (requires entering a special plan code)

Billing Cycles

CycleDiscountSuitable Scenario
MonthlyStandard priceShort-term trial operations, those uncertain about long-term commitment
Annual10% offConfirmed long-term operation, includes a free custom domain
Two-Year Prepaid32% offLong-term operation, maximum savings
Important Subscription TermsI agree and understand that all plans renew automatically. To cancel, please contact customer service at least 2 working days before the subscription period ends. This term must be checked before subscribing.

Top-up

The Top-up tab lets shop owners add SHOPAGE points to their shop; points can be used for Facebook ad placement (Promotion → Ads) and pay-per-use charges for some advanced features. The minimum top-up amount is HKD 350; points are credited instantly.

Referral Code

The Referral Code tab lets shop owners obtain their exclusive referral code. When shared with others who then register and subscribe to a paid plan, both parties earn rewards. You can also obtain a Special Plan Code from SHOPAGE customer service, applicable to Technology Voucher Programme (TVP) applicants or enterprise-tier clients.

TipsDuring the trial period, new shops should test all features they want to use, then determine which plan best fits before expiry. Annual billing offers a 10% discount and most plans include a free custom domain, making it more cost-effective than monthly. We recommend checking the Renewal Offers tab 1–2 weeks before the plan expires to renew early and avoid service interruption.
Still have questions? Contact us directly via WhatsApp 39745020If merchants have any questions while building their online store, feel free to contact SHOPAGE's professional website consultants anytime. We are happy to help. Thank you!
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