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My Shop

Custom Domain

~5 min read1 articles

Custom Domain lets you apply for or use a domain like mybrand.com instead of yourstore.shopage.org, plus set 301 redirects from old URLs to new.

Entering the Page

From the left main menu, click "My Shop", then choose "URL". Once inside, the top displays: Custom URL. The page is divided into two tabs/collapsible panels: "Apply for Independent URL" and "I Already Have an Independent URL"; once configured, a "301 Redirect" table is additionally displayed at the bottom of the page.

Apply for Independent URL

Within the "Apply for Independent URL" tab, enter the desired URL main name, select a suffix, and click the "Apply" button to perform an availability check.

URL Input Field
Enter the desired URL main name (excluding suffix)
Suffix Dropdown
Select a suffix: .com / .net / .info / .biz / .org
Apply Button
Submits the check; the button will display the "Checking" state
Suggested URL List
Available URLs automatically suggested by the system; click any one to populate the input field

Check Results

Available
The system indicates the URL is available for purchase; click the "Apply" button to proceed with the purchase
Already Registered
The system will list multiple available suggested URLs from which the shop owner may choose
Invalid Format / Empty
Re-enter a valid URL and check again
Post-purchase VerificationImportant: After purchasing the URL, be sure to watch for the OpenSRS verification email in your inbox. The URL generally takes effect within 24 hours after verification; if not verified within 3 days, the URL will be deactivated.

I Already Have an Independent URL

Within the "I Already Have an Independent URL" tab, enter the URL you already own (including suffix, e.g. mybrand.com), and click the "Apply" button. After applying, go to your URL provider's management page and follow the DNS setup diagram provided by the system to point the URL to SHOPAGE. Setup typically takes effect within 24 hours.

Apply for Independent URL vs I Already Have an Independent URL

ItemApply for Independent URLI Already Have an Independent URL
URL SourcePurchased on behalf of the shop owner from a registrar by SHOPAGEURL already purchased and owned by the shop owner from an external registrar
CostOne-time purchase fee (depends on plan and suffix)No fee from SHOPAGE; shop owner still needs to renew with the original registrar
Verification ProcessReceive OpenSRS verification email; must complete within 3 daysMust point the URL to SHOPAGE on the external registrar's DNS management page
Suitable ScenarioWant a professional URL when opening the store with no existing URLAlready have a company URL or wish to continue using an existing brand URL

301 Redirect

When the shop owner moves from an old URL (e.g. mybrand.com/old-page) to a new online store, a 301 redirect can be set up in a separate section at the bottom of the page to automatically redirect the old URL to the new URL, preserving search engine ranking and avoiding broken links for customers.

  1. Enter the Old URL and Redirect URLIn the first row of the table, enter the "Old URL" (excluding https://) and the "Redirect URL" (including https://).
  2. Click the "Save" LinkCreated redirects are listed below; click "Refresh" to reload the list.
  3. If You Need to RemoveClick the "Delete" link on the right of that row, and click "Confirm" in the confirmation dialog.
Redirect Operation NotesThe same URL cannot be set as both the "Old URL" and the "Redirect URL", or it will prompt "URLs cannot be the same"; redirects involving @gmail.com are not supported. Changes generally take effect immediately, but search engine index updates take a few days.

Customer-Side Display Effect (URL)

  • Instant Replacement of New URLThe custom URL set up will instantly replace the original 店名.shopage.org. Customers will see the new URL in the address bar, social media share links, and Google search results.
  • Old Links Auto-redirectWhen a customer clicks an old link, the configured 301 redirect will automatically redirect to the new URL with no waiting; the address bar instantly shows the new URL.
  • Customer Bookmark RecommendationIf a customer has bookmarked the old URL, the redirect will lead them to the new URL; we recommend the shop owner proactively notify customers to update bookmarks via store announcement or EDM.
Still have questions? Contact us directly via WhatsApp 39745020If merchants have any questions while building their online store, feel free to contact SHOPAGE's professional website consultants anytime. We are happy to help. Thank you!
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