Accessing the Page
From the left main menu, click "Marketing", then select "Comment Area". Once inside, the top displays: Messages. The page is a comment record table that lists all messages submitted by customers.
Table Columns
Category
Message / Booking
Buyer Contact
Contact information provided by the customer
Buyer Message
Content of the customer's message
Name
Customer name
Email
Customer email
Phone Number
Customer phone
Booking Date
Date booked by the customer (if it is a booking type)
Contact Time
Time the customer wishes to be contacted
Created Date
Time the message was submitted
Inquiry From Product
If the message was submitted from a specific product page, the product name is displayed
Comment Area vs Order Comments
| Item | Comment Area | Order Comments |
|---|---|---|
| Entry Point | Marketing -> Comment Area | Orders -> Order Comments |
| Message Source | Customer leaves a message proactively on a product or contact page | Customer leaves a message on an existing order page |
| Linked to Order? | No (still in inquiry stage) | Yes (customer has placed an order) |
| Suitable Scenario | Pre-sale inquiries, customers who haven't decided to buy | Post-sale communication, follow-ups with existing customers |
Follow-up TipsCheck the comment area daily to respond to customer inquiries promptly and improve conversion rates. The "Inquiry From Product" column helps analyze which products receive the most inquiries, allowing you to optimize product descriptions or add an FAQ.
Still have questions? Contact us directly via WhatsApp 39745020If merchants have any questions while building their online store, feel free to contact SHOPAGE's professional website consultants anytime. We are happy to help. Thank you!