Entering the Page
From the left main menu, click "Orders", then "Order Messages". The page header reads: Order Messages.
Page Top
Search Field
Placeholder reads "Search by order number, phone, or email"
Refresh
Click to fetch the latest messages
Table Columns
Order Number
The corresponding order number; click to jump to the order detail page
Phone
Customer contact phone
Email
Customer email
Latest Message
Preview of the latest message in the order; click to open the "Full Conversation" dialog showing all messages
Message Time
Submission time of the latest message
Customer-side Display (Order Messages)
- Customer Message Entry Point：At the bottom of the order page, customers see a message area where they can submit questions instantly (e.g., asking about shipping date or requesting an address change).
- Reply Notifications：Once you reply on this page, the message area on the customer's order page updates instantly and an email notification is sent.
- Conversation History Preserved：All messages on a single order are listed chronologically; both your and the customer's conversation are fully preserved.
Reply RecommendationReply to order messages within 24 hours to boost customer satisfaction and repeat-purchase rates.
Still have questions? Contact us directly via WhatsApp 39745020If merchants have any questions while building their online store, feel free to contact SHOPAGE's professional website consultants anytime. We are happy to help. Thank you!